My CAPSURE device is unresponsive. What can I do?If the CAPSURE device should become unresponsive, you can force a shutdown using the following procedure:
1. Disconnect the USB cable from the device (if applicable).
2. Press and hold the power button for 10 seconds and then release it. This will shut down the device.
3. Restart the device by pressing and releasing the power button.
Thank you for using the PANTONE Help Center.
|